You have a 14-day withdrawal period from the delivery date to contact us to obtain a full refund, even if you used it.
Only conditions, the lamp, the accessories (power supply, cables etc.), the carrying case and the instructions must be returned in perfect condition and in their original packaging.
We support returns within a maximum of 14 days after delivery.
To return your lamp, contact us via the contact page of our website.
We also reimburse INNER LIGHT feet and their shipping costs within a period of 14 days from the delivery date, provided that the feet, their packaging and their notices are returned in perfect condition.
No refund or exchange will be granted if:
* Any item that is not in its original condition, damaged or missing parts for a reason not due to an error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an e-mail indicating that we have received the returned item. We’ll also let you know if your refund is approved or declined.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, check your bank account again first.
Then contact the company that issued your credit card, as it may take some time to officially display your refund.
Then, contact your bank. The display of a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at firstname.lastname@example.org.
Items on sale or on promotion (if applicable)
Only items at regular prices are refundable. Unfortunately, items on sale or on sale are not.
Exchanges (if applicable)
We only replace original defective or damaged items. If you need to replace yours with the same article, send us an e-mail to email@example.com and send your article to: 21 cité Leclaire, Paris, 75020, France.
Depending on where you live, the time it takes to receive your exchanged product may vary.